How do I transfer unwanted inventory back to council? / How do I return extra popcorn?

• Submit a return request by emailing Justin.Schmiedel@scouting.org and be sure to copy your Growth Manager on the message.

• Return your product at one of the designated switch days or on the final return day.
• Please remember: Only 10% of your total order may be returned to the council.
• When returning popcorn, you’ll complete a swap form to officially record the return, and your inventory will be adjusted accordingly.
• Plan ahead and reach out early—returns must follow these steps to be accepted.

How do I manage my unit’s storefront inventory?

• Transfer the inventory that is going out to the storefront.
  1. Locate the store under Manage Storefronts™.
  2. Click the down arrow to expand the details.
  3. Click the inventory button.
  4. Input the quantities of each item and ‘From Unit’ for the action.
  5. Click the ‘Adjust/Transfer’ button.
  6. Your Scouts/parents will now be able to see the inventory in their app.
• Have your Scouts/parents record all sales in the app.
• At the end of the storefront, closeout your storefront using the Closeout guide.

How do I place an order with council?

• Click the ‘Popcorn Orders’ button at the top of the dashboard page, or click ‘Popcorn Orders and Returns’ from the left-hand navigation.

•  Click Create New Order

• Select the order type from the Choose Delivery dropdown menu.
• On the initial order (only), a popup will appear asking the amount you would like to order.
• Enter the dollar amount and click ‘Auto Populate Order’.

• Your product mix will auto-populate based on the suggested product mix for your Council.
• Make necessary adjustments in the Order Adj (+ or -) column.

• View your Final Unit Order column to confirm.
• You can click ‘Save as draft” to return to it later or ‘Submit’ the order to your Council for approval.
• You will see the order show pending until your Council reviews and approves it. 
• Once the order is approved, you will receive an email notification and can view your invoice.

Important Invoice Information:

Your unit is placing its order through your Council, and the invoice amount is owed to them—not Trail’s End. There’s no need to pay upfront. As your unit earns credits from credit card sales, online commissions, and Cash to Credit™ payments, those credits will be automatically applied toward your invoice balance.